Solutions Quality

Unstructured documentation is hiding 70% of your clinical insight

Get a complete view of behavioral health quality so you can confidently see what's working, course-correct what isn't, and collaborate with providers to get more members on the right care pathway.

A woman with blonde hair wearing a tan blazer sits at a light wood desk with a laptop and smartphone, looking away while resting her chin on hand
The Challenge

Your quality insights exist. They’re just buried in unstructured documentation.

Health plans rely on cost and utilization data to assess behavioral health care quality.

But 70% of the insights that indicate whether care is effective lives in unstructured documentation from progress notes, treatment plans, and clinical assessments, and there’s no way of knowing how your quality performance compares to other plans.

No clinical team has the capacity to review it at scale. Onos does.

Scatter plot titled "Behavioral Health Care Quality" plotting Member Progress against Adherence to Guidelines, with a dropdown for Quality Measure showing options for Member Progress, Assessment Scores, and Progress Against Treatment, and a shaded region highlighting members below the adherence threshold
Outcomes with Onos

What quality management looks like in practice

Onos improves adherence to clinical standards across your networked providers, so members get higher quality care and clinical costs decrease.

35 %

improvement in clinical standard adherence

2 ×

improvement in provider satisfaction scores measured after 6 months of implementing Onos

5 %

improvement in clinical cost savings by prioritizing higher quality pathways
How Onos helps

Your quality standards applied at scale

Using AI purpose-built for behavioral health, Onos ingests claims alongside raw clinical documentation from assessments, progress notes, intake packets, and treatment plans, then applies your plan's quality guidelines to surface the insights that matter.

The result is a consistent, scalable, and actionable view of care quality across your behavioral health population.

"Clinical Quality Rating" card showing percentage of members with outlier utilization across four quartiles: Top Quartile 0–7%, Second Quartile 7–12%, Third Quartile 12–21%, Bottom Quartile 21%+

Customized quality benchmarks

Onos applies your plan’s clinical standards, not generic benchmarks, to establish guidelines that drive your clinical goals. Benchmarking against Onos’ behavioral health quality database gives you granular insights into your plan’s performance.

"Member Clinical Summary" card with color-coded text blocks linked by dotted lines to three labeled categories: Diagnosis, Assessment, and Treatment Plan

Automated documentation review

Synthesize unstructured notes, assessments, and treatment plans into contextualized, source-linked clinical summaries at scale. No more manual chart reviews.

"Clinical Guidelines" card with four panels showing assessment and goal star ratings: Member, Population, Provider Network, and Service Line (broken out by ABA, SUD, and SMI)

Population and member views

See quality performance across your entire behavioral health population and drill into individual members, providers, and facilities as needed. Track assessment scores, goal attainment, and transitions across care settings to ensure that all members receive the right care at every stage.

Four metric cards: Provider Response Rate at 92% (trending up), Quality Audits shown as a bar chart, Provider Abrasion Score at 12% (trending down), and Provider Satisfaction Score at 76% (trending up)

Payer-provider collaboration

Shared visibility into quality allows for more productive conversations about levels of quality performance, while reducing provider friction and minimizing administrative burden.


Trusted by the largest health plans in the country
“Payers know that when members are consistently accessing high-quality care that aligns with their needs, costs come down. The problem is that quality has always been hard to measure accurately. With Onos, that changes overnight.”
Man with curly gray hair in a navy suit, standing near a window with a framed print visible behind him

Dr. Martin Rosenzweig, former Behavioral Health CMO of Optum

Resources

Insights and perspectives from the Onos team

Ready to transform your approach to care quality?

The clinical intelligence platform that brings clarity to care quality across all levels and sites of care in behavioral health.